Appeals and Complaints

Students have the right to appeal or complain about their grades, certificate invocation, policies, or other issues. Students must complete and submit the Appeal and Complaint Form.  The appeal/complaint will be reviewed by the Appeals Committee and a decision will be made within 7 business days of receipt of the form. The final decision will be sent to the student via email.

Cancellation Policy

If an instructor cancels a class, the instructor will reschedule the class for another date.  If the student cannot make that class, the students will have a right to a full refund of the course.

Certificates

The certificate will be issued to the individual who took the course and passed the assessment.  The certificate shall not be transferable to another learner.

Cheating Policy

Cheating in the course is not allowed.  Cheating includes the following activities:

  • Viewing or copying exam answers from other students
  • Using notes, the textbook, or other materials to help answer the exam questions
  • Using the Internet to help answer exam questions
  • Collaborating with others who have taken the course to obtain exam questions

Penalties for cheating may include, but are not limited to the following:

  • Immediate dismissal from the course without refund
  • Revocation of the course certificate without refund
  • Denial of the Food Handler certificate without refund
  • Refusal to enroll student in other training courses
  • Other actions as deemed appropriate

Class Policy for Instructor-Led Training

  • Bring a picture ID the day of the class.
  • Students may cancel their registration for any instructor-led training class any time prior to the start of the class and will receive a full refund. No refunds will be issued once the class starts.
  • Classes start promptly. Late admittance is not permitted under any circumstances.
  • Classes will be held in Palos Hills or Orland Park.

Copyright Policy

The content of our courses is copyrighted and is the property of A Plus Food Training, L.L.C.  No one is allowed to disclose, copy, or distribute any content from the course or exam to anyone without prior written permission from A Plus Food Training, L.L.C.

A Plus Food Training L.L.C. reserves the right to revoke (invalidate) a student certificate if the student violates a policy or receives a security violation.

Deadlines

Once a student enrolls in an online course, they have six months to complete the course.

Invalidating Certificates

The following are a list of items that constitute a violation:

  • Student cheated on the exam
  • Student stole an exam
  • Student distributed or sold the exam to others
  • Student assisted other students on exam
  • Student misrepresented their identity during class
  • Other violations as noted by the instructor

An investigation will occur if any of the items above are found to be true. The investigation will typically take about 7 business days and will be conducted by the President or Vice President.  If after the investigation it is found that the student violated a policy or had a security violation and was already issued a certificate, the certificate will be invalidated.  A certified letter will be sent to the student notifying them that the certificate is no longer valid.

A certificate may also be invalidated if the student has a balance on their account.  If a student pays the course fees with a check or credit card and it bounces due to insufficient funds, a service fee of $30 will be charged to the student in addition to the amount they owe for the class.  If full payment is not received within 30 days, a letter will be mailed to the student as a reminder.  The student will receive an additional 15 days to pay the balance.  If the balance is not paid by then, A Plus Food Training L.L.C. has the right to work with a credit collection company to retrieve the balance owed by the student.  Additionally, A Plus Food Training L.L.C. has the right to invalidate the certificate for non-payment once this situation occurs.  When and if the balance is paid in full, the certificate will be reinstated.

Non-Discrimination Policy

A Plus Food Training L.L.C. does not and shall not discriminate in its educational programs or activities on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability or handicap, marital status, sexual orientation, or military status. These activities include but are not limited to, our students, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all students, employees, and vendors.

Any employee or student of A Plus Food Training L.L.C. has the right to raise concerns or make a complaint regarding discrimination under this policy without fear of retaliation.  Any and all inquiries regarding the application of this statement and related policies may be emailed to info@aplusfoodtraining.com.

Privacy, Security, and Confidentiality

A Plus Food Training L.L.C. respects the privacy of its students and we are committed to protecting the privacy, security, and confidentiality of all student data we maintain in our system. A Plus Food Training L.L.C. only stores the necessary data needed to operate the business and maintain accurate records of its training programs.  A Plus Food Training L.L.C. does not sell or share any information it collects from the student with any other entity. No student information will be disclosed to outside companies unless there is written consent from the student.

We work diligently to secure and protect all student data when transmitting information online. Square is used for credit card processing using SSL encryption to protect sensitive information. All information entered by the student online is encrypted and submitted to the servers securely.  Square meets Level 1 PCI Data Security Standards. If a security breach does occur, the student will be notified.

Students may review the information we maintain in our databases at any time. Students should notify us if any information is incorrect or if any updates are needed to their personal information (such as change of address, name change, etc.).

A Plus Food Training L.L.C. may solicit feedback from students who participated in our training programs in forms of a survey.  Completing the survey is optional and is kept confidential.

Refund Policy

  • Students may cancel their registration for any instructor-led training class any time prior to the start of the class and will receive a full refund.  No refunds will be issued once the class starts.
  • No refunds will be given for online courses. However, course substitutions will be allowed.

Request for Accommodation Forms

A Plus Food Training L.L.C. adheres to the Americans with Disabilities Act.  We make all attempts to make reasonable accommodations for students with special needs.  Requests for accommodations must be reasonable, must be documented, and must be arranged prior to the scheduled class date.

Reasonable accommodations may include the following:

  • Oral exam instead of a written exam
  • Large exam booklets
  • Extending the time of the exam
  • Having a language interpreter or sign language interpreter
  • Other accommodations as agreed upon with the student

If a student needs special accommodations, they must complete and email the Request for Accommodation Form to A Plus Food Training L.L.C. at least 10 business days prior to the scheduled class date for approval. The form should be emailed to aplusfoodtraining@gmail.com. The student will be notified of the decision via email within 5 business days of receipt of this form.

Course Access

Once you register for a class, you will receive an email with the course instructions. The course must be completed within six months after registration. You will have access to the course for two months after you complete the course.